Worth knowing
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Order & Support
See moreWe are here to help you. It is important to us that you have a good and secure experience with your order and with your Family Plan. You are very welcome to contact us if you have any questions or requests.
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Shipping & Returns
See moreWe usually ship your order within 1-3 business days. You can have your package delivered to your home or to a parcel shop near you. We will only charge your money once your order has been shipped.
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Product & Assembly
See moreThe Family Planner is produced in Denmark, using durable quality materials. We can make your Family Planner in a matching colour. You can easily mount it on most cupboards, doors, or refrigerators.
Good service is important to us
It is important to us that you always experience good service and easy contact with us and our company. We do not use robots or AI in our customer service; we very much want direct contact with you, without filters or labyrinthine call transfers.
Product FAQs
Product & Assembly
What should I use to write with on the Family Plan?
The family planner has a durable whiteboard surface. You can use any standard whiteboard markers to write with. A general recommendation is to use branded markers, such as those we offer. They are produced with an ink quality that ensures they are easy to wipe off the surface. Cheap markers can be a bit harder to completely erase from whiteboard surfaces, especially the blue color.
So I can write and erase again, countless times?
Yes, absolutely! We use a special durable whiteboard laminate that is designed for intensive use. This means that our Family Planner is a very durable product that you can use for many years.
How do I keep Family Plan clean?
You can easily wipe down the family planner with a dry cloth, preferably a microfiber cloth.
We recommend that you occasionally wipe the family planner clean with whiteboard cleaner. This ensures that it remains easy to keep clean, as the whiteboard cleaner leaves a very thin film on the surface. You can see the whiteboard cleaner here: Link to Whiteboard Cleaner
Can I mount the self-adhesive Family Planner on all surfaces?
Our self-adhesive Family Planner has a strong adhesive backing. This means it adheres very well to most surfaces. However, it is not suitable for limed surfaces and should not be mounted on painted surfaces, veneer, or wallpaper, as it may pull off the wallpaper or paint if you wish to remove it. We do not compensate for such damages. Alternatively, you can choose the Semi-adhesive Family Planner, which does not adhere as strongly and can, in most cases, stick to the surfaces mentioned above without damaging them. Contact us for advice if you are unsure. See contact information at the bottom of this page.
Can I remove the self-adhesive Family Plan from its backing again?
Our self-adhesive Family Planner has a strong adhesive backing. It can be removed from the surface again, but cannot be reused as the foil usually breaks. If you want to move the Family Planner, you should choose the Semi-adhesive type, which does not stick as well to the surface. However, it has some limitations in terms of which surfaces it adheres well to. It must be smooth surfaces such as a refrigerator or a laminated cabinet door. The Semi-adhesive Family Planner is not suitable for rough and matte surfaces.
ORDER FAQs
Orders & Support
How do I order a Family Plan?
We have tried to make shopping with us easy and convenient. The ordering process is therefore done in steps, which makes the process manageable.
First, you choose the product you want. If it's a Family Planner, you'll first be shown which types we offer - Is a whiteboard type best, or should the Family Planner be placed on a cupboard or, for example, a freestanding refrigerator? Then, on the product page on the right side, you choose which color you want and which size suits you. Also, measure with a tape measure to be sure how much space your Family Planner will take up on, for example, the refrigerator. In addition, you can choose how many units you want to order.
Once you have made your choices, you can add the product to the shopping cart, or go directly to "Checkout" via the "buttons".
In the shopping cart, you have an overview of the products you have chosen. To order the selected products, click on "Checkout" after which you can enter your delivery address and delivery method. You must also specify the payment method that suits you best.
Finally, an overview is displayed so you can ensure that everything is correct. When you click and approve this, you have ordered the goods. You will receive an email with a confirmation.
If you wish for invoice or EAN payment, we refer to our business customer webshop Leantools.dk
How can I pay for my order?
We offer Mobilepay, various card payments and Klarna as payment options. During checkout, you choose the payment method that suits you best and complete the payment. All payment methods we offer are secure and handled by certified third-party providers. We do not have access to payment details; the payment is advised to us by the provider, and once we have shipped the goods, we can request the funds from the provider. If you regret your purchase, we will normally, and by prior agreement, refund the amount fully or partially to you via the payment provider. This way, we do not need your bank account details.
Can I order a Family Plan that matches the colors in my Kitchen?
We can create your Family Planner in exactly the color that matches its intended surroundings. Simply provide a color code, and we'll take care of the rest. The color code must be provided in Pantone, RGB, CMYK, or RAL format. Please do not hesitate to ask if you are in doubt. See contact information at the bottom of this page.
Can I get a different size than the ones shown?
We can easily make your Family Planner in a different size or with a different number of fields than what is shown.
Can our names be printed on the Family Planner, in a nice font?
We can insert the names of all family members in a beautiful font. In addition, we can make the Family Plan with a different number of fields than shown.
DELIVERY FAQs
Shipping & Returns
How long does delivery take?
We usually ship your order within 1-3 business days. This applies to standard colours and sizes as shown in the webshop. If you order a Family Planner in a special colour or with your own text, it will take 3-5 business days.
Can I choose how I want to receive the Family Plan?
Once you have selected the products you wish to order, proceed to checkout. Here you can choose shipping methods, via Postnord, GLS or DAO. You can choose to have your items delivered to your own address, or to a parcel shop near you.
What if I regret my purchase?
You can return your items, in full or in part, at any time. By prior arrangement, we will refund your payment once you have shipped the items back to us.
Mistakes can happen, and if we have sent you an incorrect item, we will naturally cover the return shipping costs and promptly send the correct item, at no additional cost to you
What if there's a defect in the item I receive?
We thoroughly check that everything is OK before sending your order, but errors can of course occur. If you receive an item that is faulty or does not meet your expectations, we will send you a return label so you can return the item. Once you have shipped the items you wish to return, we will refund your payment.
Can I have my Family plan sent abroad?
We can easily send your family plan to an address abroad, or to Greenland and the Faroe Islands. Contact us for further information and to get a quote for shipping and any customs clearance before ordering. See contact information at the bottom of this page.