Return of goods
Familieplan.nu is part of the Danish company Leantools ApS, with CVR no. 42150134
Right of withdrawal:
If you are a private customer, you have a 14-day right of withdrawal on purchases from Leantools.dk. If you cancel your purchase, we will refund the entire purchase price and your shipping costs when you return the goods in agreement with us. In the event of cancellation, you must, unless otherwise agreed with Leantools.dk, bear the costs of the return shipment yourself. Read more about returning goods below.
Complaint:
You can complain about goods that have been received with defects or do not correspond to the order confirmation or your expectations. After further agreement, the goods can be returned to leantools.dk. The complaint must be made as soon as possible after receipt. Complaints must be sent to: service@leantools.dk
Goods that are attempted to be delivered with shipping damage must be rejected upon receipt. The shipping company will then arrange a new delivery with Leantools.dk at the shipping company's expense. If you are unable to reject goods with shipping damage upon receipt, you must file a complaint with the shipping company as soon as you discover the damage.
Return:
The returned goods must be packaged and returned so that they are not damaged during return transport.
Leantools.dk reserves the right to refuse to receive damaged and unannounced returns.
If you want your money back, it will facilitate our processing if you also send us information about your bank to the email: service@leantools.dk .
We need the following information:
Invoice number
Bank name
Registration number (4 digits)
Account number (10 digits)
We will return the amount to your account the same day we receive the goods.
If you paid with Mobilepay or credit card, we can usually refund the payment directly to your account via the provider.
Leantools.dk will replace or repair defective goods as far as possible, but we reserve the right to settle a complaint by paying the purchase price of the goods, cf. the purchase invoice.
The cost of return shipments of this type will be borne, by agreement, by Leantools ApS. Return shipping must be agreed with Leantools ApS.
If you have sent an item in for cancellation or complaint, you will always receive an email when we have received the item. In the email you will receive information about the further process in connection with the processing of your cancellation/complaint.
Return address:
Leantools
Attn.: Service
Station Road 14
DK-8722 Hedensted